Payment

What payment methods are accepted?

When will I be charged for my order?

When will the money be credited back after a return or cancellation?

It seems that the payment has been refused. What should I do?

I paid and the payment was charged, but I do not see the order in my Personal Area. What happens?

I am a foreign trader and I have a Community VAT number. Can I place an order without VAT?

Can I request an invoice? How?

Returns and Replacements

How long do I have to send the return?

Do I have to attach something to the returned package?

How should I send the return?

How long before I send the return?

Once the package has been shipped, do I have to send you anything?

How do warranty replacements work?

Can I exchange a product for another size or model?

Can I return a product purchased online to a store?

Who pays the shipping costs for the return?

When will I receive the refund?

I can't return it if…

The product has arrived damaged or defective. What should I do?

How should the return be packaged?

Can I return an item made to order?

Orders

I have already placed an order, can I change the products I purchased?

Can I change the address or recipient of the order?

Can I cancel an order?

I no longer want the order, but it has already been shipped. Can I refuse it?

What do the order statuses I see in my Personal Area mean?

Why has my order been in preparation for a long time?

What does it mean that my order is “waiting for replenishment”? What does pre-order mean?

How long does it take for pre-orders to be replenished?

When do I have to make the payment?

Can I cancel a pre-order?

Can I order online and collect in store?

I am a garage. Am I entitled to discounts?

I can't find an item on your site. Can I order it?

Do you make custom quotes?

How much does my shipping cost?

Which couriers do you use?

Can I choose the courier?

I urgently need to receive the shipment. What do you recommend?

Shipping

My order is marked as shipped, but I don't have a tracking number. What do I do?

What are the delivery times?

Why is my package late?

Do I have to pay customs duties?

Is it possible to request multiple shipments?

Poste Italiane was unable to deliver because I was not at home. What should I do?

When will I receive the tracking?

Why does the tracking not work?

Products

What products are available?

Can I order products that are not available?

How do I know if I can fit a product to my motorcycle?

Assistance

What are your opening hours (CET)?

How long does it take you to respond to emails?

How do I contact you?

Where would you prefer to be contacted?

I need information about an order already made. What should I send you?

I have not yet placed an order, but I need information. What should I send you?