How to make a return
Your satisfaction is our priority
If you have changed your mind about a purchase or a product does not meet your expectations, you have 14 calendar days from the delivery date to start the return procedure. our goal is to make this process as simple and fast as possible.
Guided return procedure
to ensure fast and personalized management, we ask you to follow these two simple steps:
- Contact our customer service it is the first and most important step. send us a communication to start your return request. you can do it:
- via email: by writing to [email protected] we ask you to write your order number to speed up identification.
- Receive detailed instructions once your request is received, a member of our team will contact you providing all the simple instructions necessary to prepare the package and proceed with the return of the product.
Conditions for return and refund
We will take care of your refund as soon as the product returns to our warehouse and we have verified its conditions. we remind you that to be accepted, the returned product must be intact, unused, complete with original labels and in its intact packaging.