Complete Guide to "Real Tax Free" Shopping with Stamp

1. Who can use this service?
You can use Stamp if you are a resident of a country outside the European Union (e.g., USA, Switzerland, UK, China). For each purchase in our store, the total must exceed €70.00.

2. In Store: how to activate the service:
When you arrive at the checkout, let us know that you want to use Stamp. Here are the technical steps:

Your mobile number: provide your phone number to the merchant. This will become your Stamp ID for all your future purchases.
Verification code: if it is your first time, you will receive an SMS with a 6-digit code. Give it to the retailer to verify your number.
Passport details: show your passport (or ID card if you are Swiss). The retailer will enter your name, document number, nationality, and residential address.
The Guarantee Card (Essential): you will be asked for a credit, debit, or prepaid card.
   * Attention: this card serves only as a guarantee for the VAT.
   * Stamp will carry out a pre-authorization (a temporary hold of funds) equal to the VAT amount.
   * It is not a charge: the money remains in your account but is "frozen" until you confirm the exit of the goods from the EU.

3. Payment: Immediate savings
Unlike other stores, here you will only pay the net price (VAT excluded).

Example: If a product costs €100 (VAT included), you will only pay approximately €82.

4. At Customs: Validation
To make your savings permanent, you must prove that you are taking the products out of Europe within 90 days.

Unused Goods: purchased products must be new and unused at the time of inspection.
At the Airport (Customs): before checking in your luggage, go to the EU Customs office.
The OTELLO System (In Italy): if you are departing from Italy, the procedure is digital:
   1. Show your passport and the Stamp invoice (or the QR code in the app) to the customs officer or at the digital kiosks.
   2. The system will verify the data. If you receive a "Green Light," your invoice is digitally validated in real time.
Outside of Italy: if you leave the EU from another country (e.g., a layover in Paris or exit by land into Switzerland), you must get a physical stamp on the paper invoice. Then, take a clear photo of the stamped invoice and upload it to the Stamp App.

5. After departure: Closing the file
SMS Notification: once customs has approved the invoice, Stamp will send you a confirmation SMS.
Unlocking Funds: the pre-authorization on your guarantee card will be automatically canceled. The previously blocked funds will become available in your account again.
What happens if you forget Customs? If you do not obtain customs validation within 90 days, Stamp will be forced to charge the VAT amount to your guarantee card.